FREQUENTLY ASKED QUESTIONS
How long does regular shipping take? 5-12 business days processing time due to high volume of orders, if it takes any longer we will notify you with an email explaining why. We thank you for your patience! Some orders might get shipped out before hand. 3- 5 Business Days Priority Shipping How do I process a refund? Due to COVID-19 we ARE NOT processing refunds at this time, only replacements for broken items. What is the pre-ordering/back ordering process like? 3 -7 days to process order; 1 - 2 weeks for actual ship time. Are all items actually on hand? Unless otherwise stated, all items are on hand. Do all products fit true to size? Some items may fit true to size where others may run big or small. Please pay attention to the sizing charts.
PROBLEMS WITH PACKAGE IN ROUTE?
Once an item has been handed over to USPS it is NO LONGER in LUXURYLYFEBOUTIQUE's hands. If your item is lost or stolen please contact USPS https://www.usps.com/help/claims.htm
Once Orders are placed they NO LONGER can be canceled or changed. Please make sure you understand that before contacting us!
Here at Luxury Lyfe Boutique we DO NOT take fraudulent/suspicious activity lightly. We believe in integrity and doing good business with our customers. With that being said, any orders that are disputed or marked as fraudulent/suspicious will be followed up with an investigation. First internally then with your local police as well as our local authorities. This is another reason we have seperate processing and shipping times. This gives those fraudulent/suspicious orders time to be detected protecting us as well as our real customers.
Mail fraud is punishable with up to twenty (20) years in prison, a fine, or both. If the fraud involves a federal disaster or a financial institution (like a national bank), then the maximum sentence increases to thirty (30) years in prison.
The penalties for credit card fraud in California can vary depending on the circumstances and severity of the case. On the low end, it is a year in county jail and a $1,000 fine. On the high end, it is punishable by up to three years in county jail and a $10,000 fine. Credit card fraud is also a federal offense.
Any penalties, jail time, etc. also may vary state to state.
RETURNED PACKAGES/RETURNED TO SENDER
IF PACKAGE IS SENT BACK TO OUR SHOP DUE TO INCORRECT ADDRESS ON ( YOUR BEHALF ) THEN (LUXURY LYFE BOUTIQUE ) IS NOT RESPONSIBLE FOR THE EXTRA SHIPPING COST OF GOODS. WE WILL SEND /THIS IS THE EXACT LINK FOR YOU TO PAY FOR THE EXTRA COST OF GOODS, IF NO RESPONDS IN 48 HOURS ONCE PACKAGE IS RECIVED ON OUR END THEN YOUR ORDER ( WILL BE CANCELED )